Privacy Policy

Effective Date: October 20, 2026

Legal Business Name: B & B Innovations
Website/Brand Name: Nous Innovations
Business Address: 4915 Radford Ave, Ste 203, Richmond, VA 23230

1. Introduction

B & B Innovations, operating under the website brand Nous Innovations (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://nousinnnovations.com, submit a form, request information, communicate with us, or use our services.

By accessing our website or voluntarily providing your information, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, business name, and other information you voluntarily submit through our website or forms.

Business Information: Information about your business, service requests, preferences, and communications with us.

Communication Records: Messages, inquiries, customer support requests, communication preferences, and records of consent to receive communications.

Technical Information: IP address, browser type, device information, website activity, and other technical data collected through cookies or similar technologies.

We collect information that you voluntarily provide and information that is reasonably necessary to operate our website and services.

3. How We Use Your Information

We may use your information to:

● Respond to questions, inquiries, and service requests.

● Provide, maintain, and improve our services.

● Send appointment confirmations, reminders, service notifications, and customer support communications.

● Send marketing emails or text messages when you have provided the appropriate consent.

● Manage subscriptions, communication preferences, and opt-out requests.

● Maintain records of consent and comply with applicable legal and regulatory requirements.

● Protect our website, prevent misuse, and improve website functionality.

● Communicate important information about our services and business operations.

We do not use your personal information for purposes that are incompatible with the purposes described in this policy without providing appropriate notice or obtaining consent when required by law.

4. SMS and Text Messaging Privacy

If you provide your mobile phone number and expressly opt in to receive text messages from Nous Innovations, operated by B & B Innovations, we may send messages related to the messaging program you selected.

Depending on the program and your consent, these messages may include appointment reminders, service updates, customer support communications, or promotional and marketing messages.

Consent to Receive Messages

SMS consent is voluntary. You are not required to consent to receive text messages as a condition of purchasing goods or services. Consent to receive marketing text messages is separate from consent to receive transactional or service-related messages.

Message Frequency and Rates

Message frequency varies depending on the messaging program and your interactions with us. Message and data rates may apply depending on your mobile carrier and wireless plan.

Opting Out

You can opt out of text messages at any time by replying STOP to a message from us. You may receive a final confirmation of your opt-out. After opting out, you will no longer receive messages from the applicable program unless you provide consent again.

For assistance, reply HELP or contact us using the contact information listed in this policy.

Mobile Information Protection

We do not sell or share your mobile phone number, SMS opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us operate our business, such as SMS delivery providers, customer relationship management platforms, and customer support providers, only as necessary to provide our services and subject to appropriate confidentiality and data protection obligations.

Text messaging originator opt-in data and consent are excluded from other categories of information that may be shared with service providers.

5. How We Share Personal Information

We may share personal information in limited circumstances, including:

● Service Providers: With trusted vendors that support website hosting, business operations, customer relationship management, appointment scheduling, communications, and service delivery.

● Legal Obligations: When disclosure is required by applicable law, regulation, court order, or lawful government request.

● Protection and Security: When reasonably necessary to protect our rights, property, systems, customers, or the safety of others.

● Business Transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

We do not sell personal information. We do not share SMS opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.

6. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand visitor activity, improve website performance, and enhance the user experience.

You may manage cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill legitimate business purposes, maintain records of consent and communication preferences, resolve disputes, and comply with applicable legal obligations.

When information is no longer necessary, we take reasonable steps to delete it or securely dispose of it, subject to applicable retention requirements.

9. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also withdraw consent to receive marketing communications at any time.

SMS: Reply STOP to opt out.

SMS Assistance: Reply HELP for help.

Email Marketing: Use the unsubscribe link included in the email.

Privacy Requests: Contact us using the business contact information listed below.

We will review and respond to privacy requests in accordance with applicable law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We are not responsible for their privacy practices, content, or security.

We encourage you to review the privacy policies of any third-party websites or services you use.

11. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected, we will take appropriate steps to address it in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations.

Any updates will be published on this page with a revised effective date. We encourage visitors to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

B & B Innovations
Operating Website/Brand: Nous Innovations
Address: 4915 Radford Ave, Ste 203, Richmond, VA 23230
Website: https://nousinnnovations.com
Email: [email protected]